Terms and conditions

Public/Open Courses

  • Unless otherwise stated, course fees include tuition, course notes and certification.
  • For face-to-face courses, writing materials, lunch and refreshments will also be provided. (Overnight accommodation is NOT included in the fees and, if required, must be booked and paid for separately by the client. Details of accommodation local to the training venues are available on request.)

Booking Process

To reserve your place, please complete the online booking form, one of the team will provisionally allocate a place for you, and an email will be sent requesting additional information to confirm your booking.

All course places must be paid for ahead of the training date.

Delegates will be emailed a minimum of two weeks prior to the course/training date with specific venue information (where applicable) and relevant course information.

For virtual courses, Zoom or Teams links will be sent out the week before the course.

Examination Courses

Results will be advised within two weeks of the end of the course; examination fees are included in the cost of the course (where applicable) with the exception of BOHS courses where a separate fee is payable (specified on advertising). Certificates will be forwarded to delegates as they are received from the examination body.

Housing H&S Compliance UK Ltd reserves the right to cancel or change the venue of any course at any time without liability (very rarely necessary). Delegates will be offered an alternative date or venue, a credit note or full refund of all fees paid.

Payment Terms (Public Courses)

Fees must be paid when the course has been booked and upon receipt of our invoice, which will be sent within two weeks of the booking confirmation, unless agreed otherwise.

Payment must be made by BACS transfer, quoting the invoice number. We reserve the right to allocate places on the courses to other delegates who may be on the waiting list if course fees are not paid on time.

Once confirmed, the booking forms a contract between the client and Housing H&S Compliance UK Ltd, whether fees are paid or not, and therefore cancellation terms apply.

Delegate Cancellations (Public Courses)

Cancellations must be made in writing (including email) and the following applies:

  • OVER 31 calendar days’ notice – full refund with no fees payable
  • 15-31 calendar days’ notice – 50% charge
  • LESS than 14 calendar days’ notice - full fees payable, no refunds. *Substitute delegate allowed.

For delegates who fail to attend for any reason on the day, the full fee is payable/non-refundable.

*Substitute delegates will be welcome with no penalty charge as long as they can fulfil the delegate criteria.

In-Company / In-House Courses 

(Face-to-face)

The client agrees to provide an adequate training room for the number of delegates to be trained* and an in-house contact to ensure the smooth running of the course, i.e. access to the site, ability to set-up prior to the start time and provision of refreshments for the trainer.

Liaison prior to the course will identify training equipment available on site for the trainer to use and where necessary Housing H&S Compliance UK Ltd will provide any additional presentation equipment required.

Course fees include tuition, course notes where applicable and writing materials. Delegate numbers should not exceed the maximum quoted; if they do, then an additional charge per delegate may be made. In some circumstances too many delegates could affect the benefits and efficiency of the course and in these instances the client will be informed in order that a compromise is reached.

Additional charges for the trainer, including travel, accommodation, subsistence will be agreed prior to acceptance of any bookings.

Examination courses – results will be conveyed to the course contact and certificates issued to the same person upon receipt from the examination body.

*COVID-19 - Training facilities must meet the requirements of Government guidance in place at the time of training delivery.

(Virtual)

Liaison prior to the course will identify the preferred video conferencing platform.

Delegate numbers should not exceed the maximum quoted.

Course fees include electronic handouts and a copy of the PowerPoint presentation in PDF format.

Results will be advised within two weeks of the end of the course; examination fees are included in the cost of the course (where applicable) with the exception of BOHS courses where a separate fee is payable (specified on advertising). Certificates will be forwarded to delegates as they are received from the examination body.

Payment Terms (In-Company / In-House Courses) 

Clients will be invoiced following the training; with payment terms of strictly 28 days (please advise if payment will be made outside this timeframe to avoid unnecessary chasing of payment). Remittance can be by BACS quoting the invoice number or company cheque made payable to Housing H&S Compliance UK Ltd.

Please note that delegate certificates will only be issued upon receipt of full course payment.

Cancellations In-Company / In-House Courses

Must be made in writing (including email) and the following terms apply:

  • 14-31 calendar days’ notice – 25% of daily rate is payable;
  • LESS than 14 calendar days’ notice- full daily rate is payable.

Course Content (Public and In-House Courses)

Housing H&S Compliance UK Ltd reserves the right to change the content of advertised courses without prior notice in order to ensure that training is in line with current legislation, standards and awarding body criteria.