Terms and conditions

Public Courses

Course fees include tuition, course notes, writing materials, lunch and refreshments and certification.

Overnight accommodation is NOT included in the fees and, if required, must be booked and paid for separately by the client. Details of accommodation local to the training venues are available on request.

Upon receipt of a Course Booking Form one of the team will allocate a place for the delegate and a confirmation email will be sent to the course contact (if applicable) or delegate(s) concerned.

A a pro forma invoice will be issued a short time after the booking has been received and must be settled in order to guarantee a place on the chosen course.

Delegates will be emailed a minimum of two weeks prior to the course/training date with specific venue information and relevant course information.

Examination courses – results will be conveyed to the course contact / delegate and certificate(s) issued to same person, unless otherwise requested. Results will be advised within two weeks of the end of the course; examination fees are included in the cost of the course (where applicable) with the exception of BOHS courses where a separate fee is payable (specified on advertising). Certificates will be forwarded to delegates as they are received from the examination body.

Housing H&S Compliance UK Ltd reserves the right to cancel or change the venue of any course at any time without liability (very rarely necessary). Delegates will be offered an alternative date or venue, a credit note or full refund of all fees paid.

Payment Terms (Public Courses)

Fees must be paid when the course has been booked and upon receipt of our invoice, which will be sent within two weeks of the booking confirmation, unless agreed otherwise.

Payment can be made by BACS transfer quoting the invoice number or by cheque made payable to Housing H&S Compliance UK Ltd. We reserve the right to allocate places on the courses to other delegates who may be on the waiting list if course fees are not paid on time.

Completion and submission of the booking form is a contract between the client and Housing H&S Compliance UK Ltd, whether fees are paid or not, and therefore cancellation terms apply to all submitted booking forms.

Delegate Cancellations (Public Courses)

Cancellations must be made in writing (including email) and the following applies:

OVER 31 days’ notice – full refund with no fees payable

21-31 days’ notice – 50% charge

LESS than 21 days’ notice- full fees payable, no refunds. *Substitute delegate allowed

For delegates who fail to attend for any reason on the day, the full fee is payable/non-refundable.

*Substitute delegates will be welcome with no penalty charge as long as they can fulfil the delegate criteria.

In-Company / In-House Courses

The client agrees to provide an adequate training room for the number of delegates to be trained and an in-house contact to ensure the smooth running of the course, i.e. access to the site, ability to set-up prior to the start time and provision of refreshments for the trainer.

Liaison prior to the course will identify training equipment available on site for the trainer to use and where necessary Housing H&S Compliance UK Ltd will provide the necessary presentation equipment.

Course fees include tuition, course notes where applicable and writing materials. Delegate numbers should not exceed the maximum quoted; if they do, then an additional charge per delegate may be made. In some circumstances too many delegates could affect the benefits and efficiency of the course and in these instances the client will be informed in order that a compromise is reached.

Additional charges for the trainer, including travel, accommodation, subsistence will be agreed prior to acceptance of any bookings.

Examination courses – results will be conveyed to the course contact and certificates issued to the same person upon receipt from the examination body.

Payment Terms (In-Company / In-House Courses)

Clients will be invoiced following the training; with payment terms of strictly 28 days (please advise if payment will be made outside this timeframe to avoid unnecessary chasing of payment). Remittance can be by BACS quoting the invoice number or company cheque made payable to Housing H&S Compliance UK Ltd.

Please note that delegate certificates will only be issued upon receipt of full course payment.

Cancellations In-Company / In-House Courses

Must be made in writing (including email) and the following terms apply:

14-31 days’ notice – 25% of daily rate is payable;

LESS than 14 days’ notice- full daily rate is payable.

Course Content (Public and In-House Courses)

Housing H&S Compliance UK Ltd reserves the right to change the content of advertised courses without prior notice in order to ensure that training is in line with current legislation, standards and awarding body criteria.